Refund and Return Policy

Refund and Return Policy at DIGI CENSOR LLC

At DIGI CENSOR LLC, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help. Below is our Refund and Return Policy, outlining the steps for returns, exchanges, and refunds. Please take a moment to review the following information to ensure a smooth process.

1. General Information

Our goal is to provide you with high-quality furniture and accessories. If you are not satisfied with your purchase, we offer a 30-day return policy for eligible items. Please note that returns and refunds are subject to the following terms and conditions.

2. Eligibility for Returns

To qualify for a return, the item must meet the following criteria:

  • Unused and Unopened: The product must be in its original, unused, and unopened condition.
  • Original Packaging: The item must be returned with all original packaging, including boxes, padding, and any accessories.
  • Time Frame: You must initiate the return within 30 days from the date you received your order.
  • Proof of Purchase: You must provide proof of purchase, such as an order confirmation or receipt.

3. Non-Returnable Items

Certain items are non-returnable unless they are defective. These include:

  • Custom or personalized products
  • Products marked as final sale or clearance
  • Opened or used items (unless defective)

If you believe an item is defective, please contact us immediately so we can assist you.

4. How to Initiate a Return

If your order meets the above criteria and you wish to return an item, please follow these steps:

  1. Contact Us: Reach out to our customer service team at anh@digicensor.com or call +84 387751881 to request a return authorization.
  2. Return Authorization: After reviewing your request, we will provide you with a Return Authorization Number (RAN) and instructions on how to return your item.
  3. Package the Item: Securely package the item in its original packaging, ensuring that it is not damaged during the return process.
  4. Shipping: You will be responsible for the cost of return shipping, unless the return is due to an error on our part (e.g., receiving a defective or incorrect item). We recommend using a trackable shipping service to ensure the safe return of your product.
  5. Return Address: Send the return package to the address provided in your Return Authorization.

5. Refund Process

Once your returned item is received and inspected, we will process your refund. The steps are as follows:

  • Inspection: We will inspect the returned product to ensure it meets our return policy criteria (unused, undamaged, and in original packaging).
  • Refund Issuance: If the return is approved, your refund will be issued to the original payment method used for the purchase.
  • Processing Time: Refunds typically take 7-10 business days to process, depending on your payment method. Please note that the time it takes for the refund to appear in your account may vary by financial institution.

6. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired product.

7. Damaged or Defective Items

If you receive a damaged or defective item, we apologize for the inconvenience. Please follow these steps:

  1. Contact Us Immediately: Email us at anh@digicensor.com or call +84 387751881 within 7 days of receiving the damaged or defective product.
  2. Provide Proof: Send us photos of the damage or defect to help us assess the issue.
  3. Return and Refund: We will provide a prepaid return shipping label, and once the item is returned, we will issue a full refund or send you a replacement, depending on your preference.

8. Shipping Charges

  • Return Shipping: Customers are responsible for return shipping costs, except in cases where the product is defective, damaged, or incorrect.
  • Original Shipping Fees: Original shipping charges are non-refundable unless the return is due to an error on our part.

9. Contact Us

If you have any questions or concerns about our Refund and Return Policy, please contact us using the following details:

Thank you for choosing DIGI CENSOR LLC. We value your business and aim to provide a positive shopping experience. If you have any questions or need further assistance, our customer support team is always here to help!